{"id":3208,"date":"2025-05-08T10:59:18","date_gmt":"2025-05-08T08:59:18","guid":{"rendered":"https:\/\/z-7.chvisitor-infos\/"},"modified":"2026-03-17T11:26:48","modified_gmt":"2026-03-17T10:26:48","slug":"visitor-infos","status":"publish","type":"page","link":"https:\/\/z-7.ch\/en\/visitor-infos\/","title":{"rendered":"Visitor Information"},"content":{"rendered":"\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Age restriction<\/summary>\n<p class=\"is-style-default\">The minimum age for admission to our concerts is 16 years.<br\/>Admission is permitted from 10 years of age when accompanied by an adult (ID required). <\/p>\n\n\n\n<p>Exceptions will be announced for specific events.<\/p>\n\n\n\n<p class=\"is-style-default\">Please act responsibly and remember hearing protection for children!<br\/>Free earplugs are available at the bar. <\/p>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Anfahrt &amp; Parking<\/summary>\n<p class=\"is-style-default\">Please follow the signage and the instructions of the parking staff.<br\/>Park only in designated parking areas and <strong>no<\/strong>t on surrounding surfaces. <\/p>\n\n\n\n<p>Parking fee: CHF 8.\u2013 per vehicle.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"655\" src=\"https:\/\/z-7.ch\/wp-content\/uploads\/2025\/08\/Anfahrt-Parkdeck-2-1024x655.jpg\" alt=\"\" class=\"wp-image-1752\" srcset=\"https:\/\/z-7.ch\/wp-content\/uploads\/2025\/08\/Anfahrt-Parkdeck-2-1024x655.jpg 1024w, https:\/\/z-7.ch\/wp-content\/uploads\/2025\/08\/Anfahrt-Parkdeck-2-600x384.jpg 600w, https:\/\/z-7.ch\/wp-content\/uploads\/2025\/08\/Anfahrt-Parkdeck-2-300x192.jpg 300w, https:\/\/z-7.ch\/wp-content\/uploads\/2025\/08\/Anfahrt-Parkdeck-2-768x491.jpg 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/figure>\n\n\n\n<p class=\"is-style-default\">Please <strong>behave considerately, keep noise to a minimum, do not urinate outdoors and do not leave any litter behind<\/strong>. Thank you very much!<\/p>\n\n\n\n<iframe src=\"https:\/\/www.google.com\/maps\/embed?pb=!1m18!1m12!1m3!1d3616.6628654968267!2d7.6940782!3d47.52729259999999!2m3!1f0!2f0!3f0!3m2!1i1024!2i768!4f13.1!3m3!1m2!1s0x4791b66ae4e7fe9f%3A0x42c7a14140c3183c!2sKonzertfabrik%20Z7!5e1!3m2!1sde!2sch!4v1755607921931!5m2!1sde!2sch\" width=\"500\" height=\"350\" style=\"border:0;\" allowfullscreen=\"\" loading=\"lazy\" referrerpolicy=\"no-referrer-when-downgrade\"><\/iframe>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Be Careful When Buying Tickets<\/summary>\n<p>Tickets for events at Konzertfabrik Z7 are only available through official channels, including the Z7 website and authorized ticket platforms.<br\/>We strongly advise against purchasing tickets from unauthorized resellers such as Viagogo, as these tickets are often overpriced and may not be valid for entry.<br\/>To ensure you receive genuine tickets at fair prices, please use only these official channels:  <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Konzertfabrik Z7 (www.z-7.ch)<\/li>\n\n\n\n<li>Ticketcorner<\/li>\n\n\n\n<li>SeeTickets<\/li>\n\n\n\n<li>Reservix<\/li>\n<\/ul>\n\n\n\n<p>* In individual cases, tickets may also be sold via additional providers.<\/p>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Awareness &amp; Verhalten<\/summary>\n<p class=\"is-style-default\">Everyone should feel safe and welcome at Z7. There is no place for sexism, racism, homophobia, transphobia, extremist behaviour or violence. No means no. Boundary violations, harassment, threats or corresponding statements will result in expulsion from the venue and ticket cancellation.<br\/>If you notice or experience anything, immediately contact our bar staff or security team \u2013 we will take care of it, listen, de-escalate situations, and arrange a safe space or medical assistance if needed. <\/p>\n\n\n\n<p class=\"is-style-default\">Mosh pit etiquette: Look out for others, help people up if they fall, no elbow attacks. <\/p>\n\n\n\n<p class=\"is-style-default\">Respect the privacy of others: no photos\/videos of people without their consent.<\/p>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Accessibility \/ Seating<\/summary>\n<ul class=\"wp-block-list\">\n<li id=\"barrierefreiheit\">Wheelchair users require a regular ticket; one accompanying person receives free admission.<\/li>\n\n\n\n<li>Z7 is almost fully accessible. Only the restrooms inside the hall require stepping over a single step. The outdoor restroom facilities are accessible via a ramp. On the right side of the hall, there is a large platform with a ramp. At the front, a designated wheelchair area with good stage visibility is available. Use is voluntary \u2013 everyone is free to choose their place in the venue. Our guests and security staff are always available to help wherever support is needed.     <\/li>\n\n\n\n<li>If you are not comfortable standing for long periods and would appreciate seating, please ask for a bar stool or chair at the large bar on the right side of the hall. We recommend positioning yourself on one of the platforms for a good seated view of the stage.  <\/li>\n\n\n\n<li>There are no designated wheelchair parking spaces. To minimize walking distance, please speak to our parking staff at the roundabout barrier. In most cases, we can assign a parking spot close to the entrance. Tip: Arrive a bit earlier if possible. Alternatively, drop-off and pick-up directly at the entrance is possible. If you need assistance in advance, please let us know in time (<a href=\"https:\/\/z-7.ch\/en\/contact\/\">contact<\/a>), so we can prepare accordingly.    <\/li>\n<\/ul>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Lost and Found<\/summary>\n<p>Lost something? Contact the bar staff or security on site. After the event, please write to us via the contact form, including date\/event and a description (brand\/color\/features).  <\/p>\n\n\n\n<p>Collection: during concert hours at the box office or by prior arrangement. Storage: 30 days (without guarantee). <br\/>Found something? Please hand it to the bar or security \u2013 thank you! <\/p>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Hearing Protection<\/summary>\n<p class=\"is-style-default\">Free earplugs are available at the bar or box office.<br\/>We comply with all legal noise protection regulations. <\/p>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>LITTERING<\/summary>\n<p class=\"is-style-default\">To prevent littering outside the Z7 grounds, food and drinks may not be taken outside \u2013 not even after the concert. <\/p>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Ticket Refunds<\/summary>\n<p id=\"ticketrueckerstattung\">Ticket refunds are only possible in the following cases:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Cancelled concerts (no replacement date):<\/strong>\n<ul class=\"wp-block-list\">\n<li>Tickets can be refunded within 1 month of the cancellation announcement.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Postponed concerts (known replacement date):<\/strong>\n<ul class=\"wp-block-list\">\n<li>Your tickets remain valid for the new date.<\/li>\n\n\n\n<li>Tickets can be refunded within <strong>one month<\/strong> after the replacement date has been announced.<\/li>\n\n\n\n<li>A refund is only possible if the new date does not suit you.<\/li>\n\n\n\n<li>If the new date is not yet known: Please wait for the announcement and then decide whether you want to keep the ticket or return it.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<p><strong>How ticket refunds work for tickets purchased via Z7 (online or on site at the box office), regardless of whether they are e-tickets or hardtickets:<\/strong><br\/>Send an email to <a>tickets@z-7.ch<\/a> with:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Order number<\/li>\n\n\n\n<li>Your contact details<\/li>\n\n\n\n<li>Your bank details (IBAN)<\/li>\n<\/ul>\n\n\n\n<p><span><mark style=\"background-color: rgba(0, 0, 0, 0);\" class=\"has-inline-color has-primary-color\"><b>Only for postponed concerts:<\/b><\/mark><\/span> Paper tickets <strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-primary-color\">without a QR code<\/mark><\/strong> that were sent to you by post must be returned to us.<\/p>\n\n\n\n<p>Z7 Tickets<br\/>Kraftwerkstrasse 7<br\/>4133 Pratteln<\/p>\n\n\n\n<p><strong>Tickets purchased via Ticketcorner, SeeTickets or Reservix:<\/strong><br\/>Please contact the respective ticketing platform directly to request a refund for your tickets.<\/p>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Prohibited items<\/summary>\n<ul class=\"wp-block-list\">\n<li>Backpacks and bags larger than A4<\/li>\n\n\n\n<li>Weapons and dangerous objects (umbrellas, pepper sprays, sharp objects, etc.)<\/li>\n\n\n\n<li>Food and drinks<\/li>\n\n\n\n<li>Professional cameras, GoPro&#8217;s, audio recorders<\/li>\n<\/ul>\n\n\n\n<p class=\"is-style-default\"><\/p>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Payment Methods<\/summary>\n<ol class=\"wp-block-list\">\n<li><strong>At Z7 (Bar &amp; Grill):<\/strong>\n<ul class=\"wp-block-list\">\n<li>Cash (EUR accepted)<\/li>\n\n\n\n<li>TWINT<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>At the box office:<\/strong>\n<ul class=\"wp-block-list\">\n<li>Cash (EUR accepted)<\/li>\n\n\n\n<li>TWINT<\/li>\n\n\n\n<li>Credit Cards<\/li>\n\n\n\n<li>Z7 vouchers<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Online on our website:<\/strong>\n<ul class=\"wp-block-list\">\n<li>Bank transfer \/ advance payment<\/li>\n\n\n\n<li>TWINT<\/li>\n\n\n\n<li>Credit Cards<\/li>\n\n\n\n<li>Z7 vouchers<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<\/details>\n\n<h2 class=\"wp-block-heading\" style=\"padding-top:var(--wp--preset--spacing--2-xl)\">Frequently Asked Questions<\/h2>\n\n<details class=\"wp-block-details is-style-default is-layout-flow wp-block-details-is-layout-flow\"><summary>Why create a Z7 account?<\/summary>\n<p>Creating an account on the new Z7 website is not mandatory, but it offers several practical advantages:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Faster checkout:<\/strong> Your address and contact details are saved, so you don\u2019t have to re-enter them for every order and avoid typing errors. <\/li>\n\n\n\n<li><strong>Access to your tickets:<\/strong> All your tickets are stored in your user account. You can re-download them at any time \u2013 even if you\u2019ve lost the order confirmation email or your paper ticket. <\/li>\n\n\n\n<li><strong>Access to the notice board:<\/strong> Creating or responding to \u201csearch\u201d or \u201coffer\u201d posts on the notice board requires an account. This helps protect the community from misuse. <\/li>\n\n\n\n<li><strong>Order overview:<\/strong> You can view past orders, download invoices again and update your personal details if needed.<\/li>\n<\/ul>\n\n\n\n<p>You can still place orders without registering. However, for notice board posts and easy access to your tickets, we recommend creating an account. <br\/><a href=\"https:\/\/z-7.ch\/mein-konto\/\" data-type=\"page\" data-id=\"176\">Create a Z7 account<\/a><\/p>\n<\/details>\n\n<details class=\"wp-block-details is-style-default is-layout-flow wp-block-details-is-layout-flow\"><summary>Where and how do I order tickets for events at Z7?<\/summary>\n<p>Tickets for concerts at Konzertfabrik Z7 are available via the official advance sales channels: Z7, Ticketcorner, SeeTickets and Reservix.<\/p>\n\n\n\n<p><strong>Buying tickets directly via Z7<\/strong><br\/>On our website, we now also offer digital e-tickets. No shipping, no waiting, no \u201cI lost my tickets\u201d!<br\/>You receive your tickets by email immediately after purchase. At the entrance, simply show the QR code \u2013 either printed or on your smartphone. You can re-download your e-tickets at any time via your customer account at <a class=\"\" href=\"http:\/\/www.z-7.ch\">www.z-7.ch<\/a>.<br\/>Payment options: Credit card, TWINT, Bank transfer, Z7 voucher.    <\/p>\n\n\n\n<p><strong>Yellow hardtickets<\/strong><br\/>Would you like our classic yellow paper tickets? No problem \u2013 they\u2019re still available.<br\/>Simply tick \u201cI would like a paper ticket\u201d when purchasing your ticket. Paper tickets can either be sent to you by post or deposited at the box office for a small fee.   <\/p>\n\n\n\n<p>When purchasing a paper ticket online, you will automatically also receive the same ticket as a digital e-ticket by email. If you lose your paper ticket, you can still use the e-ticket. <\/p>\n\n\n\n<p>Box office<br\/>Tickets for upcoming concerts are also available directly at the Z7 box office. The box office is open only on concert days, usually from door opening time.<br\/>Payment options: Cash (EUR accepted), Credit cards, TWINT, Z7 vouchers. <\/p>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>What happens if a concert is cancelled or postponed?<\/summary>\n<p>If a concert is cancelled, there will be no replacement date. In this case, you can apply for a <a href=\"#ticketrueckerstattung\">ticket refund<\/a>. <br\/><br\/>If a concert is postponed, it will take place on a replacement date.<br\/>Your tickets remain valid for the new date.<br\/>If the new date does not suit you, you may apply for a <a href=\"#ticketrueckerstattung\">ticket refund<\/a>.  <\/p>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>How can I get tickets if a concert is sold out?<\/summary>\n<p>For sold-out concerts, no tickets are available \u2013 not even at the box office. On <a href=\"http:\/\/www.SeeTickets.ch\" target=\"_blank\" rel=\"noopener\">SeeTickets.ch<\/a>, you can join a waiting list (without guarantee). <\/p>\n\n\n\n<p>Please buy tickets only via the official Z7 channels (our website and authorized ticket platforms). We warn against unauthorized resellers such as Viagogo: tickets there are often overpriced and may be invalid at the entrance. <\/p>\n\n\n\n<p>Tip: Check our <a href=\"https:\/\/z-7.ch\/en\/pinboard\/\">notice board<\/a>. Someone else might not be able to attend at short notice and offer their tickets for sale. You can also create a \u201cLooking for tickets\u201d post yourself.  <\/p>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Are there Z7 gift vouchers available?<\/summary>\n<p>Vouchers can be purchased and redeemed either via the webshop or at the box office, for a freely selectable amount (CHF). <\/p>\n\n\n\n<p>When purchasing tickets, the amount is deducted from the voucher, and the voucher value is reduced accordingly.<\/p>\n\n\n\n<p>Z7 vouchers do not expire.<\/p>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>My voucher code doesn\u2019t work \u2013 what can I do?<\/summary>\n<p>You have entered your voucher code correctly, but the voucher cannot be found? In most cases, this is due to the following reason:<br\/>With the launch of our new Z7 website, a new voucher system has also been implemented in the background. Vouchers issued before 19 January 2026 can no longer be read by this system.  <\/p>\n\n\n\n<p>No worries \u2013 simply email <a>info@z-7.ch<\/a> with your voucher number and security code.<br\/>We\u2019ll issue you a new voucher with the same value, valid on our new website or at the box office. <\/p>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Where can I eat and drink at Z7?<\/summary>\n<p>You won\u2019t go thirsty at Z7:<br\/>We have two bars offering everything your throat desires \u2013 soft drinks, coffee &amp; tea, energy drinks, wine &amp; sparkling wine, beer (including our own Z7 Pale Ale, brewed exclusively for us and definitely worth a try!), aperitifs, long drinks, whisky and gin.<br\/>No cocktails \u2013 they just don\u2019t fit our vibe. <\/p>\n\n\n\n<p>Hungry?<br\/>Outside the hall, directly on the Z7 grounds, you\u2019ll find our grill stand with sausages and sandwiches, fries, falafel and sweets. <\/p>\n\n\n\n<p>The full food &amp; drink offering can be found HERE (link).<\/p>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Can I bring my own food or drinks?<\/summary>\n<p>No. Bringing your own food or drinks is generally not permitted.<br\/>Exceptions may be made in justified individual cases \u2013 please inform the security staff at the entrance. <\/p>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Is there a cloakroom in the Z7?<\/summary>\n<p>Yes! The cloakroom is located directly after the ticket check at the entrance.  There is a fee of CHF 2.00 per item of clothing. <\/p>\n\n\n\n<p>*For very small concerts, the cloakroom may remain closed.<\/p>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>I\u2019m unsure \u2013 can I reserve a ticket? <\/summary>\n<p>Unfortunately, no. We cannot accept non-binding reservations. <\/p>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Can I rent Z7 for a private event?<\/summary>\n<p>No. We like concerts more than birthdays and weddings. <\/p>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Can I rent Z7 for a business event?<\/summary>\n<p>Usually no.<br\/>We are a cultural venue and don\u2019t want great concerts to be cancelled because a date is blocked by a business event.<br\/>Our program is difficult to plan far in advance, so rentals for business dinners, anniversaries, workshops, etc. are only rarely possible.  <\/p>\n\n\n\n<p>However: You\u2019re welcome to send us a non-binding inquiry with the following details: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Company<\/li>\n\n\n\n<li>Type of event<\/li>\n\n\n\n<li>Expected number of guests<\/li>\n\n\n\n<li>Preferred date (alternatives welcome)<\/li>\n<\/ul>\n\n\n\n<p>If it fits, we\u2019ll get back to you. If not, we\u2019ll let you know \u2013 and keep the stage free for the next concert highlight. <\/p>\n<\/details>\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Where can I stay overnight nearby?<\/summary>\n<p>We recommend several hotels nearby, suitable for almost every budget:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"http:\/\/www.ibis.com\/de\/hotel-5250-ibis-budget-basel-pratteln\/index.shtml\" target=\"_blank\" rel=\"noreferrer noopener\">Ibis Budget, Pratteln<\/a><\/li>\n\n\n\n<li><a href=\"http:\/\/www.marriott.de\/hotels\/travel\/bslcy-courtyard-basel\" target=\"_blank\" rel=\"noreferrer noopener\">Courtyard by Marriott, Pratteln<\/a><\/li>\n\n\n\n<li><a href=\"http:\/\/www.bb-kalimera.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">B&amp;B Kalimera<\/a><\/li>\n\n\n\n<li><a href=\"http:\/\/www.camping-kaiseraugst.ch\/\" target=\"_blank\" rel=\"noreferrer noopener\">Camping, Kaiseraugst<\/a><\/li>\n\n\n\n<li><a href=\"http:\/\/airporthotelbasel.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Airport Hotel, Basel<\/a><\/li>\n<\/ul>\n<\/details>\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3208","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/z-7.ch\/en\/wp-json\/wp\/v2\/pages\/3208","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/z-7.ch\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/z-7.ch\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/z-7.ch\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/z-7.ch\/en\/wp-json\/wp\/v2\/comments?post=3208"}],"version-history":[{"count":8,"href":"https:\/\/z-7.ch\/en\/wp-json\/wp\/v2\/pages\/3208\/revisions"}],"predecessor-version":[{"id":17871,"href":"https:\/\/z-7.ch\/en\/wp-json\/wp\/v2\/pages\/3208\/revisions\/17871"}],"wp:attachment":[{"href":"https:\/\/z-7.ch\/en\/wp-json\/wp\/v2\/media?parent=3208"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}