Visitor Information

The minimum age for admission to our concerts is 16 years.
Admission is permitted from 10 years of age when accompanied by an adult (ID required).

Exceptions will be announced for specific events.

Please act responsibly and remember hearing protection for children!
Free earplugs are available at the bar.

Please follow the signage and the instructions of the parking staff.
Park only in designated parking areas and not on surrounding surfaces.

Parking fee: CHF 8.– per vehicle.

Please behave considerately, keep noise to a minimum, do not urinate outdoors and do not leave any litter behind. Thank you very much!

Tickets for events at Konzertfabrik Z7 are only available through official channels, including the Z7 website and authorized ticket platforms.
We strongly advise against purchasing tickets from unauthorized resellers such as Viagogo, as these tickets are often overpriced and may not be valid for entry.
To ensure you receive genuine tickets at fair prices, please use only these official channels:

• Konzertfabrik Z7 (www.z-7.ch)
• Ticketcorner
• SeeTickets
• Reservix

* In individual cases, tickets may also be sold via additional providers.

Everyone should feel safe and welcome at Z7. There is no place for sexism, racism, homophobia, transphobia, extremist behaviour or violence. No means no. Boundary violations, harassment, threats or corresponding statements will result in expulsion from the venue and ticket cancellation.
If you notice or experience anything, immediately contact our bar staff or security team – we will take care of it, listen, de-escalate situations, and arrange a safe space or medical assistance if needed.

Mosh pit etiquette: Look out for others, help people up if they fall, no elbow attacks.

Respect the privacy of others: no photos/videos of people without their consent.

• Wheelchair users require a regular ticket; one accompanying person receives free admission.
• Z7 is almost fully accessible. Only the restrooms inside the hall require stepping over a single step. The outdoor restroom facilities are accessible via a ramp. On the right side of the hall, there is a large platform with a ramp. At the front, a designated wheelchair area with good stage visibility is available. Use is voluntary – everyone is free to choose their place in the venue. Our guests and security staff are always available to help wherever support is needed.
• If you are not comfortable standing for long periods and would appreciate seating, please ask for a bar stool or chair at the large bar on the right side of the hall. We recommend positioning yourself on one of the platforms for a good seated view of the stage.
• There are no designated wheelchair parking spaces. To minimize walking distance, please speak to our parking staff at the roundabout barrier. In most cases, we can assign a parking spot close to the entrance. Tip: Arrive a bit earlier if possible. Alternatively, drop-off and pick-up directly at the entrance is possible. If you need assistance in advance, please let us know in time (contact), so we can prepare accordingly.

Lost something? Contact the bar staff or security on site. After the event, please write to us via the contact form, including date/event and a description (brand/color/features).

Collection: during concert hours at the box office or by arrangement
Storage period: 30 days (no guarantee).
Found something? Please hand it to the bar or security – thank you!

Free earplugs are available at the bar or box office.
We comply with all legal noise protection regulations.

To prevent littering outside the Z7 grounds, food and drinks may not be taken outside – not even after the concert.

Ticket refunds are only possible in the following cases:

1. Cancelled concerts (no replacement date):
   • Tickets can be refunded within 1 month of the cancellation announcement.
2. Postponed concerts (known replacement date):
   • Your tickets remain valid for the new date.
   • Tickets can be refunded within one month after the replacement date has been announced.
   • A refund is only possible if the new date does not suit you.
   • If the new date is not yet known: Please wait for the announcement and then decide whether you want to keep the ticket or return it.

How ticket refunds work for tickets purchased via Z7 (online or on site at the box office), regardless of whether they are e-tickets or hardtickets:
Send an email to tickets@z-7.ch with:

• Order number
• Your contact details
• Your bank details (IBAN)

Only for postponed concerts: Paper tickets without a QR code that were sent to you by post must be returned to us.

Z7 Tickets
Kraftwerkstrasse 7
4133 Pratteln

Tickets purchased via Ticketcorner, SeeTickets or Reservix:
Please contact the respective ticketing platform directly to request a refund for your tickets.

• Backpacks and bags larger than A4
• Weapons and dangerous objects (umbrellas, pepper sprays, sharp objects, etc.)
• Food and drinks
• Professional cameras, GoPro’s, audio recorders

1. At Z7 (Bar & Grill):
   • Cash (EUR accepted)
   • TWINT
2. At the box office:
   • Cash (EUR accepted)
   • TWINT
   • Credit Cards
   • Z7 vouchers
3. Online on our website:
   • Bank transfer / advance payment
   • TWINT
   • Credit Cards
   • Z7 vouchers

If a concert is cancelled, there will be no replacement date. In this case, you can apply for a ticket refund.

If a concert is postponed, it will take place on a replacement date.
Your tickets remain valid for the new date.
If the new date does not suit you, you may apply for a ticket refund.

For sold-out concerts, no tickets are available – not even at the box office. On SeeTickets.ch, you can join a waiting list (without guarantee).

Please buy tickets only via the official Z7 channels (our website and authorized ticket platforms). We warn against unauthorized resellers such as Viagogo: tickets there are often overpriced and may be invalid at the entrance.

Tip: Check our notice board. Someone else might not be able to attend at short notice and offer their tickets for sale. You can also create a “Looking for tickets” post yourself.

Vouchers can be purchased and redeemed either via the webshop or at the box office, for a freely selectable amount (CHF).

When purchasing a voucher, a credit account linked to the voucher number and email address is created.
When buying tickets, the amount is deducted from the voucher balance.

Z7 vouchers do not expire.

You have entered your voucher code correctly, but the voucher cannot be found? In most cases, this is due to the following reason:
With the launch of our new Z7 website, a new voucher system has also been implemented in the background. Vouchers issued before 19 January 2026 can no longer be read by this system.

No worries – simply email info@z-7.ch with your voucher number and security code.
We’ll issue you a new voucher with the same value, valid on our new website or at the box office.

You won’t go thirsty at Z7:
We have two bars offering everything your throat desires – soft drinks, coffee & tea, energy drinks, wine & sparkling wine, beer (including our own Z7 Pale Ale, brewed exclusively for us and definitely worth a try!), aperitifs, long drinks, whisky and gin.
No cocktails – they just don’t fit our vibe.

Hungry?
Outside the hall, directly on the Z7 grounds, you’ll find our grill stand with sausages and sandwiches, fries, falafel and sweets.

The full food & drink offering can be found HERE (link).

No. Bringing your own food or drinks is generally not permitted.
Exceptions may be made in justified individual cases – please inform the security staff at the entrance.

Yes! The cloakroom is located directly after ticket control at the entrance.
Fee: CHF 2.00 per item.

*For very small concerts, the cloakroom may remain closed.

Unfortunately, no. We cannot accept non-binding reservations.

No. We like concerts more than birthdays and weddings.

Usually no.
We are a cultural venue and don’t want great concerts to be cancelled because a date is blocked by a business event.
Our program is difficult to plan far in advance, so rentals for business dinners, anniversaries, workshops, etc. are only rarely possible.

However: You’re welcome to send us a non-binding inquiry with the following details:

• Company
• Type of event
• Expected number of guests
• Preferred date (alternatives welcome)

If it fits, we’ll get back to you. If not, we’ll let you know – and keep the stage free for the next concert highlight.

We recommend several hotels nearby, suitable for almost every budget:

• Ibis Budget, Pratteln
• Courtyard by Marriott, Pratteln
• B&B Kalimera
• Camping, Kaiseraugst
• Airport Hotel, Basel